Contact Face-book Support

Contacting Face-book can be a difficult ordeal, which most Face-book issues’ highly personal nature exacerbates. A blocked account or lost password puts a complete block on one’s ability to interact with friends and family via Face-book, while a stolen or hacked account can be even more personally disruptive.
Whether the user’s Face-book account has been taken over, there are technical difficulties, or the user just wants to consult a real person about Face-book’s features and policies, the list below provides a place to start.

Face-book’s On-line Help Section

The first place to check for information re the issue is Face-book’s On-line Help Section. If there are any questions that a typical on-line help center or Frequently Asked Questions page can address, Face-book’s help center can certainly provide useful information. The URL is http://www.facebook.com/help/.

Other Forms of Contact

Face-book is a difficult company to contact and their service and support departments have received media attention for poor customer service. Achieving satisfying communication is possible though, and there are other ways to attempt to contact Face-book with dilemmas, requests, or complaints.

By Email

Facebook has several email contact departments. Each address is specific to a certain issue, so users should send emails to the most pertinent department. Email addresses to direct concerns include:

privacy@facebook.com
login@facebook.com
info@facebook.com
disable@facebook.com
appeals@facebook.com
Face-book email correspondents are known for taking a long time to respond, probably due to the volume of emails and communication attempts they receive on a daily basis. Be persistent and patient and do not hesitate to send another email every few days until contacted. Be polite despite the frustration and anger that can be involved in personal issues such as social media. Also, the email should be detailed. The reader should be left with no questions about what the user’s difficulties are and how to correct them. Essentially, the user should practice successful communication skills in every way he/she can.

By Phone

Unfortunately, Face-book does not offer telephone support. Face-book has a telephone number, 650-543-4800, but the only option is to leave a voice-mail. Actually getting a response to this voice-mail is unlikely.